We stand behind every saree we weave. If for any reason you are not completely satisfied with your purchase, we offer a straightforward, customer-first returns and exchange process. Your trust in ARNAV is the most important thread in our relationship.
Overview
| Policy Point | Details |
|---|---|
| Return Window | 7 days from the date of delivery |
| Exchange Window | 14 days from the date of delivery |
| Refund Method | Original payment method or Store Credit (your choice) |
| Return Shipping (India) | Free — we arrange pickup |
| Return Shipping (International) | Customer's responsibility; cost deducted from refund |
| Bespoke / Custom Orders | Non-returnable; exchange only in case of manufacturing defect |
| Sale Items | Exchange or Store Credit only; no cash refunds |
Items Eligible for Return
To be eligible for a return, the following conditions must be met:
- The return request is initiated within 7 days of delivery
- The saree is unworn, unwashed, and unaltered — in its original condition
- All original tags, authenticity card, and packaging (muslin bag, tissue, box) are intact and included
- No perfume, stains, or odours are present on the fabric
- The item is from our regular (non-bespoke, non-sale) collection
Our quality team will inspect the returned item upon receipt. If the return does not meet the above conditions, we reserve the right to reject the return and ship the item back to you.
Non-Returnable Items
The following items are strictly non-returnable, in keeping with the handcrafted and custom nature of our products:
- Bespoke and custom-woven orders — any saree woven to your specific colour, motif, or measurement specifications
- Sale items — items purchased during seasonal sales, clearance events, or with a discount code
- Gifted items — where the original receipt is unavailable and the purchase cannot be verified
- Worn, washed, or altered items — including items that have been draped for extended periods, dry-cleaned, or stitched
- Intimates and blouse pieces — for hygiene reasons
Natural variations are not defects. Handwoven silk sarees may have minor irregularities in weave density, slight colour shifts, or thread variations — these are the hallmarks of authentic handloom craft and are not grounds for return.
How to Initiate a Return
The return process is simple and guided by our concierge team:
- Step 1 — Contact Us: Email concierge@arnavsilkcreations.com or WhatsApp +91 98300 12345 within 7 days of delivery. Include your order number and reason for return
- Step 2 — Receive Approval: Our team will review your request within 24 hours and issue a Return Authorisation (RA) number if approved
- Step 3 — Pack Carefully: Repack the saree in its original packaging. Include the RA number on the outer packaging
- Step 4 (India only) — We Arrange Pickup: Our courier partner will collect the package from your address at no charge
- Step 5 — Inspection & Refund: Once received and inspected (3–5 business days), we will process your refund or exchange
Exchanges
We offer complimentary exchanges (within 14 days of delivery) for a different saree from our collection of equal or greater value, subject to availability. Exchanges are available for:
- A different colour variant of the same design
- A different saree of equal or higher value (you pay the difference)
- Store credit for the full invoice value, valid for 12 months
Exchanges for bespoke orders are only permitted in case of a verified manufacturing defect, as documented by our quality team.
Refunds
Once your return is received and approved, refunds are processed as follows:
| Refund Method | Timeline | Notes |
|---|---|---|
| Original Credit/Debit Card | 5–10 business days | Depends on your bank's processing time |
| UPI / Net Banking | 2–4 business days | Directly credited to source account |
| Store Credit | Within 24 hours | Valid for 12 months; can be used on any order |
| Bank Transfer (International) | 7–14 business days | Less international return shipping cost |
Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Defective or Incorrect Items
If you receive an item that is defective (broken zari, weave flaw, fabric damage) or incorrect (wrong item shipped), please contact us within 48 hours of delivery with:
- Clear photographs of the defect or incorrect item
- Your order number and a brief description
In such cases, we will arrange a free return pickup and offer you the choice of:
- A replacement of the same item (if available, typically within 2–4 weeks for handwoven replacement)
- A full refund including original shipping charges
- Store credit of 110% of the invoice value as a goodwill gesture
International Returns
For customers outside India, the same 7-day return and 14-day exchange windows apply. However:
- Return shipping costs are the customer's responsibility (we recommend using FedEx or DHL for insurance coverage)
- The return package must be clearly marked as "RETURN — No Commercial Value" to avoid re-import duties
- Any customs duties or taxes paid by ARNAV on the returned import will be deducted from the refund
- We strongly recommend Store Credit for international returns, as it avoids all shipping and customs complications
Please contact us before dispatching any international return — we will guide you through the process step by step to ensure your return is seamless.