Shipping Policy

All orders are carefully inspected, photographed, and packaged before dispatch. Standard processing time is 2–4 business days from the date of payment confirmation.

For orders placed during festive seasons (Diwali, Durga Puja, Eid, wedding season: October–February), processing may take 4–7 business days due to high demand. We will notify you proactively if there is any delay.

All domestic shipments are fully insured for the product value and include a tracking number sent via email and WhatsApp upon dispatch.

All international shipments are insured, fully tracked, and dispatched with a commercial invoice and GI (Geographical Indication) certification of the Banarasi weave where applicable.

Bespoke orders — where a saree is custom-woven to your specifications of colour, weave, motif, and zari — have extended timelines that reflect the time and artistry involved:

• Simple customisation (colour change, border width): 3–5 weeks
• Custom motif integration (new design on existing loom): 6–12 weeks
• Fully custom bespoke saree (new design, new loom setup): 12–24 weeks
• Bridal trousseau sets: By separate agreement; minimum 16 weeks recommended

A progress update with photographs will be shared at each major milestone of the weaving process via WhatsApp or email, so you can witness your saree being born.

Every ARNAV saree is delivered in our signature luxury packaging — a keepsake box as beautiful as the saree within:

• Handcrafted deep burgundy saree box with gold-foiled ARNAV peacock embossing
• Individually tissue-wrapped saree in a muslin cotton dust bag
• Authenticity card with the name of the master weaver, loom number, and weaving location
• Handwritten care card with washing and storage instructions
• Complimentary wax-sealed note from the ARNAV Atelier team

Complimentary gift wrapping with a personalised message is available at checkout. Gift packaging includes a ribbon, satin tag, and wax-sealed envelope.

Once your order is dispatched, you will receive:

• A dispatch confirmation email with your tracking number and carrier link
• A WhatsApp message from our concierge team with live tracking updates
• A delivery confirmation once your package is signed for

For any tracking assistance, please contact us at concierge@arnavsilkcreations.com or WhatsApp +91 98300 12345.

International orders may be subject to customs duties, import taxes, or VAT levied by the destination country's customs authority. These charges are entirely the responsibility of the recipient and are not included in our product prices or shipping fees.

All shipments are fully insured for the purchase value. In the unlikely event of a lost or damaged shipment:

• Contact us within 48 hours of the expected delivery date for lost shipments, or within 24 hours of receipt for damaged goods
• Provide photographic evidence of any damage to packaging or contents
• We will file a carrier insurance claim and either replace the item (subject to availability) or issue a full refund

Please do not refuse a delivery even if the outer packaging appears damaged — accept and inspect, then contact us immediately.